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Using a global search for everything is as far as I know, no bueno. It has been confusing for our users to use the global – let’s call it main – search for everything.

When they navigated to, say, a dedicated page such as the Savings sections of the website, the Search field now would say “Search Savings!!1!!1”, and they were oblivious to this fact. Customers didn’t notice that we updated the text. And they would become frustrated when search doesn’t search everything that is not Savings page because they are in a page called Savings and they want to search everywhere but here. And poor customer care would suffer the wrath of customers sending complaints, all because of a poorly made decision by the User Experience (TM) team…

So, did we implement search then for those obscure parts of the websites? Yes, of course, we started adding more search! Search Everywhere. * insert toy store meme here * Free search with your purchase!

• “How many search do you want?”
• “Yes”

Sometimes there’s no Secondary Search. What this means is that secondary search just focuses on searching the current section at hand.

[1] After posting realized I wrote “toy store” instead of toy story. The habit of writing store several times per day.